Our Policies
Shipping Policy
All orders are processed within 1–2 business days after purchase. Once shipped, you will receive a tracking number via email.
Estimated delivery times are typically 5–10 business days, depending on your location and local postal services. In some cases, delivery may take longer due to customs delays or carrier issues outside of our control.
Return & Refund Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 30 days of delivery.
We accept returns only for items that are:
- Unused and in original condition
- In original packaging
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed back to your original payment method.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@ocanos.com with photos of the issue.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
When you place an order, we collect basic information such as your name, email address, shipping address, and payment details. This information is used only to process and fulfill your order.
We do not sell, trade, or share your personal information with third parties, except when necessary to complete your order (for example, shipping providers or payment processors).
By using our website, you agree to this privacy policy.
Terms of Service
By using this website and placing an order, you agree to the following terms:
- You confirm that all information provided is accurate and complete
- We reserve the right to refuse or cancel any order if necessary
- Prices and product availability may change without notice
- We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control
- All products are intended for personal use only
If you have any questions, you can contact us at support@ocanos.com or by clicking here.